Shipping & Returns
Shipping and Returns Information
At VITCHELO®, we strive to provide transparent and hassle-free shipping and returns policies to ensure your utmost satisfaction. Please take a moment to review the following information regarding shipping and returns:
SHIPPING:
Fast and Reliable Delivery: We partner with reputable shipping carriers to ensure your order is delivered to you in a timely manner. We aim to process and ship all orders within 1-2 business days.
Shipping Options and Costs: During the checkout process, you will have the opportunity to select your preferred shipping method. We offer various shipping options with competitive rates to suit your needs. The shipping cost will be calculated based on the weight, size, and destination of your order.
Estimated Delivery Times: Once your order is processed and shipped, you can expect it to arrive within the estimated delivery timeframe provided during checkout. Please note that delivery times may vary depending on the destination and any unforeseen circumstances.
Order Tracking: For your convenience, we provide order tracking information. Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the progress of your package until it reaches your doorstep.
International Shipping: We proudly offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, or fees imposed by the destination country. Any additional charges are the responsibility of the recipient.
RETURNS:
Customer Satisfaction Guarantee: Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy within 60 days of purchase. Please contact our customer support team to initiate the return and refund process.
Return Eligibility: To be eligible for a return and refund, the item must be unused, in its original condition, and in the original packaging. Certain products, such as personalized items or items marked as final sale, may not be eligible for return. Please refer to our detailed return and refund policy for more information.
Return Process: To initiate a return, please reach out to our customer support team. They will guide you through the return process, provide you with a return authorization if applicable, and assist with any questions or concerns you may have.
Return Shipping: The customer is responsible for the return shipping costs, unless the return is due to a defective or incorrect item received. We recommend using a trackable shipping method to ensure the safe return of the item.
Refunds and Exchanges: Once your returned item is received and inspected, we will process your refund or exchange, depending on your preference and the availability of the desired item. Refunds will be issued to the original form of payment used for the purchase.
Note: It is important to thoroughly review our complete Shipping and Returns policy on our website for additional details and any specific conditions that may apply.
If you have any further questions or need assistance regarding shipping or returns, our dedicated customer support team is here to help. Contact us via email at support@vitchelo.com or phone at +1 (888) 996 8677, and we will be happy to assist you.
Thank you for choosing VITCHELO®. We appreciate your trust and look forward to serving you with the utmost care and professionalism.
-------------
Shipping and Returns Information
At VITCHELO®, we prioritize your satisfaction by providing transparent and hassle-free shipping and returns policies. Here's what you need to know:
SHIPPING:
Fast and Reliable: We partner with reputable shipping carriers to ensure timely delivery. Orders are processed and shipped within 1-2 business days.
Flexible Options: Choose from various shipping methods during checkout, with competitive rates based on weight, size, and destination.
Estimated Delivery: Expect your order to arrive within the estimated timeframe provided at checkout, though please note that unforeseen circumstances may affect delivery times.
Track Your Order: Stay updated on your package's journey with our provided tracking number, sent via email for easy monitoring.
International Shipping: We proudly offer international shipping to select countries. Remember that additional customs duties, taxes, or fees may apply, depending on the destination.
RETURNS:
Customer Satisfaction Guarantee: Your satisfaction is our top priority. If you're not completely satisfied, we offer a hassle-free return and refund policy within 60 days of purchase.
Eligibility: To qualify for a return and refund, the item must be unused, in its original condition, and in the original packaging. Note that personalized or final sale items may not be eligible.
Simple Process: Reach out to our customer support team to initiate the return process and obtain any necessary authorization. They'll guide you through the steps and address any concerns.
Return Shipping: Please bear the cost of return shipping, except for cases involving defective or incorrect items received. For added security, we recommend using a trackable shipping method.
Refunds and Exchanges: Once we receive and inspect your returned item, we'll process the refund or exchange based on availability. Refunds will be issued to the original payment method.
For complete details and any specific conditions, please review our Shipping and Returns policy on our website.
If you have further questions or need assistance, our dedicated customer support team is here to help. Reach us via email at support@vitchelo.com or by phone at +1 (888) 996 8677.
Thank you for choosing VITCHELO®. We appreciate your trust and are committed to providing exceptional service with care and professionalism.
